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Instrument Maintenance & Support

Arrayjet’s customer service engineers travel worldwide to keep your instruments optimal condition.

Choose your level of support to fit your requirements...

Silver Support

Our essential cover includes remote software and engineering support, discounted repair parts, 1 annual maintenance visit and 2 annual repair visits. Engineer on-site for repairs within 10 days.

Gold Support

Priority cover includes remote support for software, engineering, and application science. 2 annual maintenance visits, additional user training, and unlimited repair visits. Engineer on-site within 48h of diagnosis. Repair parts free-of-charge.

Platinum Support

Our highest level of cover for premium priority support. Remote support for software, engineering, and application science. 3 annual maintenance visits, additional user training, and unlimited repair visits. Engineer on-site within 48h of diagnosis. Repair parts free-of-charge.

Join our Global Support Network

Remote Diagnosis

Our instruments generate comprehensive logfiles during operation, which help us rapidly identify faults and minimise downtime.

Integrated Team

Arrayjet’s customer support engineers work closely with our scientists and development team to quickly identify and resolve any issues.

Augmented Reality

Our AR headsets allow partners to perform system setup and adjustments with live guidance from Arrayjet experts – an excellent option for fast, worldwide support.

Our Support is Global...

Arrayjet instruments are installed across 5 continents, and our team is experienced travelling worldwide to keep them serviced and maintained.

Explore your options

TELL US ABOUT YOUR PROJECT

We’d be delighted to chat though our support options with you and find the most suitable plan for your lab.

All my interactions with Arrayjet over the past two years reassured me that collaboration was a natural way forward ... Arrayjet is a professional outfit, with great customer service, and supported us with our technology transfer every step of the way. Microarray printing is at the heart of everything CDI laboratories do and it is great to partner with a company that lives and breathes the same principles.